We have implemented a stringent return policy to ensure the highest standards of customer satisfaction. Please carefully review the following guidelines before making a purchase.

  1. Eligibility for Return:
    • Items must be returned within 30 days of receipt.
    • The item must be in its original condition, unused, unworn, and with all tags and packaging intact.
    • A valid receipt or proof of purchase is required.
  2. Initiation of Return:
    • To initiate a return, please contact our customer support team at customers@[domain].com.
    • Upon acceptance of your return request, you will receive detailed instructions on how and where to send the package.
    • Please note that returns without prior authorization will not be accepted.
  3. Damages and Issues:
    • It is important to thoroughly inspect your order upon delivery.
    • If the item is defective, damaged, or incorrect, please contact us immediately so that we can address the issue promptly.
  4. Non-Returnable Items:
    • Certain items cannot be returned for hygiene and safety reasons, such as perishable goods, beauty products, and hazardous materials.
    • Custom products or personalized items, as well as items purchased through retailers, are also non-returnable.
    • We do not accept returns for products damaged due to customer mishandling.
  5. Shipping and Handling:
    • The customer is responsible for all shipping costs associated with the return.
    • Please note that shipping fees are non-refundable.
  6. Processing Time and Refunds:
    • Once we receive your return, please allow up to 14 business days for processing.
    • We will notify you via email once your return has been processed.
    • Refunds will be issued in the original payment method, excluding any shipping and handling fees.
    • For defective products, a full refund will be provided.
  7. Exclusions:
    • Sale items, gift cards, and items purchased on special offers or discounted prices are non-refundable and considered final sales.
    • We cannot accept returns solely due to delays in delivery.
  8. Exchanges:
    • To expedite the process and ensure your satisfaction, we recommend returning the unwanted item and placing a separate order for the desired item.
  9. Refund Process:
    • Upon receiving and inspecting your return, we will notify you regarding the approval of your refund.
    • If approved, the refund will be automatically processed to your original payment method.
    • Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card company.

We appreciate your understanding of our strict return policy, which allows us to maintain the highest quality standards and provide an exceptional shopping experience. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer support team.

Thank you for choosing Plushy Space as your preferred shopping destination.